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How High Stream Moving grew from a local piano-moving service into an international company

May 22, 2025
4:53 pm

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Last Updated On 22 May 2025, 2:35 PM EDT (Toronto Time)

High Stream Moving is a Canadian/USA service founded by Andrey Struts in 2015.

Starting as a local family business that focused on providing piano moving services, today the company has expanded its reach to offer cross-border deliveries and partners with highly influential entities like the Canadian Armed Forces and the Canadian School Boards Association.

Over the last 10 years, High Stream Moving has achieved a 1,500% revenue growth and has performed over 1,000 long-distance moves.

The team behind the company believes that the reason it grows so efficiently is the fact that the team puts a huge emphasis on providing personalized service and committing to increasing user convenience and reducing friction.

“We feel like the moving industry sometimes tries too hard to appeal to everyone by ensuring that all of their processes are smooth and that every client can expect exactly the same experience. We agree that providing a consistently great quality of service is key — however, every move is a unique puzzle that requires an individual approach and attention to detail. Ensuring that customers feel seen and understood at all times is key to increasing their satisfaction with your services and increasing brand recognition,” says Andrey Struts, CEO of High Stream Moving.

As Struts explains, ever since the inception of High Stream Moving, the team behind it has been committed to delivering highly personalized services, even catering to last-minute changes and requests, which is rare in the industry.

The team believes that this level of dedication is what earns extra recommendations and enables the company to benefit from word-of-mouth recommendations and positive reviews.

“You have to understand that the moving industry is extremely crowded, and even if the housing market provides enough work opportunities for most companies, you still have to compete for any extra contracts. What lots of moving companies seem to miss is just how powerful word-of-mouth really is, because, in reality, it is also about customer convenience.”

“Most people don’t want to look through dozens of options and make multiple calls — they will eagerly choose the same company their friends used to save time and energy. A lot of teams put a huge emphasis on building a great website, and it is important as well, but first and foremost you have to ensure that every single client you work with is happy with your services, even if that means adjusting to their unique requirements,” says Struts.

High Stream Moving increases convenience by offering a reliable 4–7-day express delivery to any point across the USA and Canada, which is achieved thanks to an in-house broker who works directly with customs to speed up all the necessary processes.

What makes this service even more appealing is the fact that it is included in the company’s quotes, meaning that clients won’t have to worry about it at any point.

“The key to success in the industry is all about understanding the purpose of the moving service. It’s not just about transporting stuff from point A to point B — it is about helping people deal with a very stressful process and ensuring that you ease their burden both metaphorically and literally. High Stream Moving is committed to being the most customer-friendly service available, and we are happy that our core principle also pays off greatly,” says Andrey Struts.